FAQs


Where is my order?

Once your order has shipped you can track the progress of the delivery. We will provide a tracking link within your shipping confirmation email.

How to mount my new Rocky Mountain Underground skis?

Check out your local RMU dealer for mounting informnation.

What allows for a warranty return?

We do not warranty Products against normal wear and tear (such as ski edge cuts and abrasions, etc.), unauthorized modifications or alterations, improper use, improper maintenance, accident, misuse, negligence, damage, or if the Product is used for a purpose for which it was not designed. This Warranty gives you specific rights, and you may also have other rights which vary from state to state. Except for expressly stated in this Warranty, we shall not be liable for direct, indirect, incidental, or other types of damages arising out of, or resulting from the use of Product.

Customer Service:

If you have any problems with a Rocky Mountain Underground Skis product, please email our warranty department immediately at: warranty@rockymountainunderground.eu. For general questions or additional help please email us at: info@rockymountainunderground.eu

Do you sponsor?

Yes we do sponsoring. If you want to be part of the sick RMU Europe team email us at: wanna-ride@rockymountainunderground.eu

Do you do a “Demo-Tour”?

During the season, the “RMU EUROPE AMBASSADOR Team” will tour through the Alps and offer you plenty of chances to demo our skis. Just stay tuned on our newsletter, homepage and social media sites.

Shop inquiry:

You are a shop and want to stock Rocky Mountain Underground skis? Email us at info@rockymountainunderground.eu and we will get in contact with you about all the details.

Skier service:

Do you need any further help? Email us at info@rockymountainunderground.eu. We can help you out with suggested mounting measurements and other tech talk if needed.